Taxi and Private Hire Information

Taxi Livery Survey On 1 April 2023 Westmorland and Furness Council replaced Cumbria County Council, South Lakeland District Council, Barrow Borough Council and Eden District Council to form one…

Taxi Livery Survey

On 1 April 2023 Westmorland and Furness Council replaced Cumbria County Council, South Lakeland District Council, Barrow Borough Council and Eden District Council to form one unitary authority.

We are carrying out a consultation with the taxi trade and public to gather their views on taxi livery.

Taxi livery ensures that the travelling public can easily identify that the vehicle is licensed and to ensure they know who to contact should any issues occur. It is also important that hackney carriages and private hire vehicles do not look like one another, as private hire vehicles are only able to accept bookings which are pre-booked through a private hire operator, and hackney carriages can be hailed in the street or ply for hire on a rank.

You can complete the survey online using the following link Please feel free to share the link.

The survey will close at midnight on Thursday 10th August 2023.

Information about Taxi & Private Hire Vehicle Licences

If you want to make a complaint or send us a compliment about one of our Taxis or Private Hire vehicles or drivers please visit our Comments, Compliment or Complaints page.

Taxis or hackney carriages and private hire vehicles are licensed to ensure that they are suitable and safe for the carriage of the public.

The legislation covering the two is quite different. In brief, a taxi can stand on a rank, be flagged down in the street, or can be booked through one of the many licensed operators. A private hire vehicle can accept pre-booked calls only, cannot rank and cannot be flagged down. If a private hire driver does either of the latter two, you may find that not only do they commit an offence, but their insurance may be also be invalid.

Applicants must undergo a number of checks including a Medical, Driving and Knowledge Tests and a Disclosure & Barring Service (DBS) check before they apply for a licence to drive either a private hire or hackney carriage vehicle. Applicants have to complete the DBS application form in person and this form can only be obtained from Public Protection Services, Town Hall, Duke Street, Barrow-in-Furness.

Licensed vehicles must be of a certain standard. All vehicles must be tested prior to licensing and once licensed be tested at least twice a year at one of the Council's approved testing stations. They must be clean, comfortable and carry safety equipment such as a fire extinguisher and first aid kit.

The proprietor of a hackney carriage or private hire vehicle is required to report an accident to the licensing authority within 72 hours. Accidents must still be reported whether the vehicle was carrying passengers at the time or not. Accident Report Forms are available here: Word Version. or PDF Version.

To apply for a taxi or private hire licence click here for application forms

Links to Hackney Carriage Tariff Fares (up to 4 seated vehicle)
Hackney Carriage Tariff Fares (5-8 seated vehicle)

Wheelchair Accessible Vehicles

Under the Equality Act 2010 ("the Act"), local authorities are permitted to maintain a list of wheelchair accessible taxis and private hire vehicles. Please see our list of wheelchair accessible vehicles designated for the purposes of S165 of the Act. If you notice any apparent error or omission in the list, please contact a member of the Licensing Team.


Hackney Carriage & Private Hire Licensing Policy

The Council recognises both the needs of residents and the public at large to have access to safe, convenient and effective taxi services and the importance of this provision to the taxi trade and local economy. This document sets out the policy that the Council will apply when making decisions about new applications and licences currently in force. The policy sets out the normal requirements and standards that must be met. In exercising its discretion in carrying out its regulatory function, the Council will have regard to this policy document.

Hackney Carriage & Private Hire Licensing Policy is available here. The policy also implements the Department for Transports Statutory Guidance.

Licence Conditions

Data Protection and Information Sharing for further information please click here.

EU Services Directive

Barrow Borough Council is part of a Europe-wide scheme which aims to break down barriers to cross border trade in services between countries in the EU.

The EU Services Directive has been brought in to make it easier for service providers, particularly small and medium sized enterprises, to offer their services to customers in all EU countries, whether establishing elsewhere in the EU or providing services remotely from the UK.

Contact details:

Public Health and Public Protection,
Westmorland and Furness Council,
Town Hall,
Duke Street,
Cumbria LA14 2LD
Tel: 01229 876543