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Cemetery & Crematorium Guidelines

Cemetery & Crematorium Guidelines

Charity Collections

The number of family requests for mourners to subscribe to a collection instead of giving flowers is increasing. If you wish for a collection to be held at the Crematorium please inform your funeral director. Baskets are left in the exit hall and any donations must be collected immediately after the funeral.

Dogs

Please note that dogs are permitted on a leash but dog faeces must be removed and placed in bins. Our grounds are also included in the Dogs (Fouling of Land) Act 1996. Under this Act we can prosecute owners who fail to clean up after their dogs,The maximum fine is £75.00.

Grievance Procedure

In the event that you are dissatisfied with our service, please contact the Cemetery Office as soon as possible. If you are still not satisfied please speak or write to the Cemeteries and Crematorium Manager. If you wish to take the complaint further then this should be in writing to the Community Services Manager at the Town Hall.

The Council has a formal complaint procedure where the customer is dissatisfied with the response from any complaint they may have made. A copy of how to make the complaint is available at the Cemetery Office.

Cemetery Grounds

The Cemetery grounds are open every day. The gates at Barrow and Dalton are open between the hours of 8.00am and 8.30pm from 1st April to 31st October and between 8.00am and 6.30pm from 1st November to 31st March. To assist the elderly and disabled, vehicular access is permissible. However we would ask you to respect any funerals which are in progress and avoid causing an obstruction.

Registration

All cremations and burials have to be recorded by law. Traditionally this was in written registers but now all are recorded on computer and retained forever. We are gradually back feeding the old registrations onto the computer system, which will provide a more efficient service.