Energy Advice

Sustainable Warmth Cumbria

Sustainable Warmth Cumbria encompasses two schemes:

Local Authority Delivery Phase 3 (LAD3): LAD3 has a refined scope to support low-income households heated by mains gas. The maximum grant per owner occupied home is £10K.

Home Upgrade Grant Phase 1 (HUG1): Scheme for low-income households with homes off-gas grid. The amount per home can be up to a maximum of £25K depending on the EPC rating and fuel type. Targeted funding will support the installation of multiple measures in these homes, which can face higher upgrade costs, to substantially improve their energy performance.

A consortium of district councils across Cumbria is to receive £19.95 million in Government funding to address fuel poverty and improve energy efficiency to create warm and sustainable homes.

The application for the Sustainable Warmth Competition was submitted on the consortium’s behalf by Carlisle City Council last year.

The funding aims to boost the local economy to retrofit a target of 1,310, mainly private sector homes, with energy efficiency measures including low-carbon heating across Cumbria.

The bid included £5,850,000 for a target of 600 homes with mains gas heating and £14,105,000 for 710 homes with non-gas heating in the county.

The primary purpose of the Sustainable Warmth competition is to raise the energy efficiency rating of low income and low Energy Performance Certificate (EPC) rated households - those with E, F or G, and a limited percentage of homes with an EPC rating as D. 

This is expected to result in the following outcomes: 

  • Tackling fuel poverty by increasing low-income households’ energy efficiency rating while reducing their energy bills.
  • Delivering cost effective carbon savings to carbon budgets and progress towards the UK’s target for net zero by 2050.
  • Supporting clean growth and ensuring homes are thermally comfortable, efficient, and well-adapted to climate change.
  • Supporting economic resilience and a green recovery in response to the economic impacts of Covid-19 and creating jobs.
  • Learning from the delivery experience to inform the development and design of further energy efficiency and heat schemes.

Owner occupied homes can receive up to £10,000 or £25,000 per household depending on the current efficiency of their homes.

It is expected that work to owner occupier homes will be fully funded at no cost to the homeowner. Privately rented properties are eligible for funding of up to £5,000 or up to two thirds of the cost of the measures. To be eligible a household must have an annual income of less than £30,000, with larger thresholds for households with three or more members.

Now that funding has been confirmed, work will get underway in readiness for the scheme going live for applications in early 2022. It will be managed by Homelife Carlisle, a Home Improvement Agency, provided by Carlisle City Council.

The scheme includes FREE energy efficient measures, such as:

  • External wall insulation.
  • Internal wall and room in roof insulation.
  • Air source heat pumps (Low Carbon Heating).
  • Ground source heat pumps.
  • Solar PV.
  • Cavity wall, underfloor and loft insulation.
  • Smarter heating controls.
  • Single to double glazing. 

Customers can now express their interest in the scheme by completing an Expression of Interest form on the Carlisle City Council website:

Please email your completed form to or post to SWC, Homelife Carlisle, Carlisle City Council, Civic Centre, CA3 8QG

Please note, Carlisle City Council are the lead authority for the whole of Cumbria, including Barrow Borough Council. Interested customers within our borough who have submitted forms will be contacted in the near future once the scheme goes live. 

This page will be updated as the scheme develops further. 

The following alternative sources of general advice and assistance are also available.

Simple Energy Advice - Free Help and Advice on 0800 444202 

The general number to call for free help and impartial advice is the through the Government-backed Simple Energy Advice on 0800 444202. The helpline is open:

  • Monday to Friday 8am to 8pm
  • Saturday and Sunday 9am to 5pm

Information can also be accessed at

If you cannot be helped by any of the schemes listed below, the SEA advice line may be able to offer alternatives. 

Cumbria Action for Sustainability (CAfS) Cold to Cosy Homes

We are supporting a free project to help residents struggling with cold and draughty houses and help cut heating costs.

Cumbria Action for Sustainability (CAfS) won funding to work with local councils and other partners to offer a Cold to Cosy Homes service, making free advice, energy-saving equipment and other practical help available to householders.

Its advisors give advice over the phone and ensure that energy saving measures are in place to reduce energy use and costs.

Residents can save money on their energy bills through simple measures like LED light bulbs, draught exclusion and radiator reflectors, all offered free of charge through the scheme.

The advisor can assess needs like draught proofing for doors and chimneys and radiator reflectors on their call and arrange for measures to be posted out or arrange for a professional installer to fit measures like loft hatch draught proofing.

There is a wide range of eligibility based on income, health and vulnerability criteria.

Cold to Cosy Homes Cumbria is delivered by CAfS, with a network of trusted Cumbrian tradespeople carrying out the more substantial energy efficiency installations. It is funded through the Energy Industry Voluntary Redress Scheme and partners include Local Energy Advice Partnership (or LEAP) and all the counties local authorities.

Andrew Northcott, energy efficiency project manager with CAfS, said: “Booking a call means you get expert advice on ways to get a warmer home, save energy at home, cut your bills and reduce your carbon footprint. Many calls can lead on to real benefits, making big improvements to warmth and energy use”

“I suggest people contact us as soon as possible to check eligibility for the free scheme and book a call.”

“By partnering with local authorities we have been able to provide many more visits across the district and focus on the areas and households that can benefit the most."

Apply for a free Cold to Cosy Homes advice call by emailing the team on or calling: 01768 216500.

Please see this leaflet for more information

Energy Company Obligation

You may be able to get assistance with energy saving measures through your energy supplier, or even another energy supplier. Information about this scheme can be found through the website of the regulator, Ofgem, or through the GOV.UK website

The Council has adopted an ECO Flexible Eligibility Statement of Intent. This allows a proportion of ECO funding to be allocated to households that meet the ECO Flex criteria set out in the document.

Affordable Warmth Obligation

The Affordable Warmth Obligation replaced a number of other insulation grant schemes. It is intended to provide up front support for measures which will help households to heat their homes more affordably.

It is available in private tenures only (i.e. not to social housing tenants), to people receiving one of the following:

  • State Pension Credit
  • Working Tax Credit (income under £16,190)
  • Child Tax Credit (income under £16,190)
  • Income Based Job Seekers Allowance
  • Income Based Employment and Support Allowance


It can support the installation of the following measures:

  • Loft insulation
  • Cavity wall insulation
  • Solid wall insulation
  • Replacement boilers
  • Boiler repairs with accompanied after care
  • Air & Ground source heat pumps
  • District heating


To apply for these measures, call the Energy Savings Trust helpline on 0300 123 1234, or contact your own energy provider, who may be able to help.

Health Through Warmth

NPower have extended their Health Through Warmth Scheme to cover the whole of England & Wales; this scheme was not originally available in the North West.

Eligibility Criteria:

  • Cold Related Illness
  • Homeowner (resident for over 12 months)
  • Not Statutory Grant Eligible (or situation very urgent)
  • A low income household with little or no savings
  • Unable to fully fund the work themselves


The scheme is discretionary and can contribute to the costs of:

  • Loft and Cavity Wall Insulation
  • Gas Fires (repairs and or replacement)
  • Storage Heaters (repairs or replacement)
  • Central Heating (and other heating repairs)
  • Hot Water Tank (repairs or replacement)


Heath Through Warmth Team use their own approved contractors, and deal with all referrals directly. 

Other funding can come from charitable bodies or LA's, or by own contribution from the householder

If you have any other queries or require further information please contact the Office of Gas and Electricity Markets:

9 Millbank,
Tel : 020 7901 7000

OFGEM have also provided a guide to shopping around for the best deal and switching energy providers. This provides people with a simple guide to help them get the best energy deal and is called "Go Energy Shopping". Go Energy Shopping can be found at 

Other Useful Websites

With the rising cost of energy, there are a number of government schemes and grants available to help people with their energy bills. 

Warm Home Discount Scheme

The Warm Home Discount will be expanded, so nearly 3 million low-income households will benefit from a £150 discount. 

Winter Fuel Payment 

The Winter Fuel Payment is a government grant between £100 and £300 for people born before 26 September 1955 to help pay their heating bills. 

Cold Weather Payment 

The Cold Weather Payment is automatically given to eligible households in areas where temperatures are recorded below 0 degrees for 7 consecutive days. 

Other Schemes

Some energy suppliers also run their own energy grants to provide financial aid for those who need it and you don’t necessarily need to be their customer to take advantage of them. 

Wind power related:




Energy Savings Trust: Good information of energy efficiency in the home and latest news

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