Paying Your Rent

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Paying your rent

The easiest and most convenient way of paying rent and water rates is by direct debit, with payment being taken directly from your bank account.  You can choose any date on a monthly basis or every two or four weeks to pay. 

If you pay your water rates by direct debit, £5 per year will be credited to your rent account. 

To set up a direct debit, download and return a Direct Debit form  or ring us on (01229) 876478; email 

When is my rent due?

Rent is due weekly and is payable in 48 weekly instalments. It is your legal responsibility to ensure that your rent is paid on time.

Non-collectable weeks

The four non-collectable rent weeks for 2020/21 are:

  • 6 April 2020
  • 31 August 2020
  • 28 December 2020
  • 29 March 2021

However, if your account is in arrears, you must still make payment as agreed.

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Having difficulty paying your rent? 

We have a dedicated team of staff who are here to help anyone who is struggling to pay their rent.  The sooner you get in touch with us the sooner we can assess your circumstances and arrange a payment plan that is affordable for you - see contact details at the top of the page. 

For information on who to contact for advice, as well as the different ways you can pay your rent, please read our leaflet Paying Your Rent.