As we learn to live safely with coronavirus (COVID-19), there are actions we can all take to help reduce the risk of catching COVID-19 and passing it on to others.

The risk of catching or passing on COVID-19 is greatest when someone who is infected is physically close to, or sharing an enclosed and/or poorly ventilated space with, other people. When someone with a respiratory viral infection such as COVID-19 breathes, speaks, coughs or sneezes, they release small particles that contain the virus which causes the infection. These particles can be breathed in or can come into contact with the eyes, nose, or mouth. The particles can also land on surfaces and be passed from person to person via touch.

There are simple things you can do in your daily life that will help reduce the spread of COVID-19 and other respiratory infections and protect those at highest risk. Things you can choose to do are:

  1. Get vaccinated.
  2. Let fresh air in if meeting others indoors.
  3. Practice good hygiene:
  • wash your hands
  • cover your coughs and sneezes
  • clean your surroundings frequently
  1. Wear a face covering or a face mask.

Face coverings and face masks can help reduce the chance of you spreading infection to others, especially in crowded and enclosed spaces, and may protect you from becoming infected by some respiratory viruses.

If you or a member of your family have symptoms of a respiratory infection, such as COVID-19, and you have a high temperature or do not feel well, please advise the Council or its contractors as soon as possible so that we can re-arrange any appointments made to carry out repairs and ,maintenance to your home.

If you or a family member are classified as vulnerable please advise the Council or its contractors as soon as possible so we can arrange additional safety measures, such as face masks and gloves whilst works are carried out.


To report a repair call us on (01229) 876578 or 876371 or email: 


To report emergency* NON-GAS related repairs:

  • During office hours:  Tel. (01229) 876578 or      email: 
  • Out-of-office hours: (01229) 833311

To report emergency *GAS-RELATED repairs (no heating/hot water/boiler or radiator issue):

  • During office hours: Tel. freephone 0800 031 6578
  • To report out-of-office hours: (01229) 833311

 OFFICE HOURS:  Mon to Thurs 8:30am-5pm (4:30pm Fri)

*See below for classification of emergency repairs

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What do I do if I smell gas?

Make sure you know where the gas tap is so that you can turn it off in an emergency.  If you smell gas, turn off the supply and telephone 0800 111 999.  This is a 24-hour emergency line for gas escapes.  They will stop an escape in the home or in the street free of charge.


  • smoke
  • use naked flames
  • turn electric switches on or off

DO:  Open all windows and doors

For more information on repairs

Our leaflet Repairs Information gives details and advice including:

  • Repairs we are responsible for and repairs that are your responsibility.
  • How long it will take to carry out a repair
  • Home improvements
  • Decoration allowance
  • Right to Repair Legislation
  • Gas servicing

Rechargeable repairs

We will seek to recover the cost of repair work from tenants who abuse or mistreat their property.  Wilful damage includes holes in doors, damage to plaster, light/power sockets or any other repair or improvement caused by tenant neglect.

For more information, please read our leaflet How to avoid rechargeable costs to your home.

Will the Council carry out improvements to my home?

Every year planned maintenance works are carried out to certain properties.  These works are planned in advance to make sure our properties do not fall into disrepair, that they have modern facilities, are warm and efficiently heated and meet health and safety standards.

There is a ‘Decent Homes Standard’ for all social housing set by the Government. 100% of our properties currently meet this standard and we continuously undertake work to ensure this is maintained. 

For details of the areas where improvement works will be carried out this current financial year, please read our Planned Maintenance leaflet.