Repairs

ROUTINE REPAIRS

From 1 April 2022 people with symptoms of a respiratory infection, including COVID-19, and a high temperature or who feel unwell, to try to stay at home and avoid contact with other people until they feel well enough to resume normal activities and they no longer have a high temperature. 

Anyone with a positive COVID-19 test result is advised to try to stay at home and avoid contact with other people for five days, which is when they are most infectious.

If you or your family test positive for COVID-19 and have a repair appointment within five days from the positive test result, please advise Hughes Brothers immediately by contacting 01229 389088 or email barrow@hughesbros.co.uk 

Hughes Brothers will offer you a new appointment for the engineer to return and complete the work when you or your family member test negative for Covid-19.

REPORTING REPAIRS

To report a repair call us on (01229) 876578 or 876371 or email: housing@barrowbc.gov.uk 

EMERGENCY REPAIRS

To report emergency* NON-GAS related repairs:

  • During office hours:  Tel. (01229) 876578 or      email: housing@barrowbc.gov.uk. 
  • Out-of-office hours: (01229) 833311

To report emergency *GAS-RELATED repairs (no heating/hot water/boiler or radiator issue):

  • During office hours: Tel. freephone 0800 031 6578
  • To report out-of-office hours: (01229) 833311

 OFFICE HOURS:  Mon to Thurs 8:30am-5pm (4:30pm Fri)

*See below for classification of emergency repairs

emergency only repairs.png

What do I do if I smell gas?

Make sure you know where the gas tap is so that you can turn it off in an emergency.  If you smell gas, turn off the supply and telephone 0800 111 999.  This is a 24-hour emergency line for gas escapes.  They will stop an escape in the home or in the street free of charge.

DO NOT:

  • smoke
  • use naked flames
  • turn electric switches on or off

DO:  Open all windows and doors

For more information on repairs

Our leaflet Repairs Information gives details and advice including:

  • Repairs we are responsible for and repairs that are your responsibility.
  • How long it will take to carry out a repair
  • Home improvements
  • Decoration allowance
  • Right to Repair Legislation
  • Gas servicing

Rechargeable repairs

We will seek to recover the cost of repair work from tenants who abuse or mistreat their property.  Wilful damage includes holes in doors, damage to plaster, light/power sockets or any other repair or improvement caused by tenant neglect.

For more information, please read our leaflet How to avoid rechargeable costs to your home.

Will the Council carry out improvements to my home?

Every year planned maintenance works are carried out to certain properties.  These works are planned in advance to make sure our properties do not fall into disrepair, that they have modern facilities, are warm and efficiently heated and meet health and safety standards.

There is a ‘Decent Homes Standard’ for all social housing set by the Government. 100% of our properties currently meet this standard and we continuously undertake work to ensure this is maintained. 

For details of the areas where improvement works will be carried out this current financial year, please read our Planned Maintenance leaflet.