Housing Policies

Find out about our Customer Charter, the complaints process, equal opportunities and how to report a hate crime or antisocial behaviour.

Customer Charter

Our Customer Charter sets out what you can expect from us and what we ask from you in return

Equal Opportunities

We are an Equal Opportunities organisation. This means we are committed to treating all Customers without prejudice towards their gender, race, disability, age, religion or sexual orientation. For more details see Equality and Diversity.

Complaints

We aim to provide a quality service to all our customers. However, there may be occasions when you are unhappy about something we have done or about a service which we provide. If that’s the case, then please tell us about it so that we can examine the problem.

How to make a complaint

Anti-Social Behaviour

For details on how we tackle anti-social behaviour and how you can report incidents, please refer to Estate Management.

Hate Crime

No-one should have to experience hate or abuse, and certainly not because of their protected characteristics. If you've witnessed or been the victim of a hate incident or crime, then please report it.

Hate crime and incident reporting  

All incidents are taken very seriously and treated in the strictest confidence.