Customer Charter
Our Customer Charter sets out what you can expect from us and what we ask from you in return
Equal Opportunities
We are an Equal Opportunities organisation. This means we are committed to treating all Customers without prejudice towards their gender, race, disability, age, religion or sexual orientation. For more details see Equality and Diversity.
Complaints
We aim to provide a quality service to all our customers. However, there may be occasions when you are unhappy about something we have done or about a service which we provide. If that’s the case, then please tell us about it so that we can examine the problem.
Anti-Social Behaviour
For details on how we tackle anti-social behaviour and how you can report incidents, please refer to Estate Management.
Hate Crime
No-one should have to experience hate or abuse, and certainly not because of their protected characteristics. If you've witnessed or been the victim of a hate incident or crime, then please report it.
Hate crime and incident reporting
All incidents are taken very seriously and treated in the strictest confidence.