Housing Service Annual Report
Our Annual Report give details of our performance during the last financial year. It gives an honest assessment of how we think we are doing against five standards set by the Tenants' Services Authority which regulates our service in the same way OfSTED regulates schools.
Here's our latest annual report which gives information on how we performed during the financial year 1 April 2019 to 31 March 2020.
We hope this information is useful in terms of understanding key costs and our performance. If you've any queries or comments you would like to make about this report please call us on (01229) 876523 or email firstname.lastname@example.org
Previous Annual Reports:
Year-end Performance Figures
Every year we produce year-end information, including statistics on rent collection, management of void property, maintenance, housing stock and tenancy management: 2018/19 year-end performance figures.
To view the latest performance information figures which have been reported to the Council's Housing Management Forum, link to the Housing Management Forum.
Our Service Standards
We are committed to continually improving our service. We monitor how well we are performing throughout the year against Government-set indicators, locally set indicators and service standards. Our Service Charter leaflet tells you what standards you can expect to receive from us.