Community Trigger information
Cumbria Community Safety Partnership, which includes the police, the council and registered housing providers, works together to tackle anti-social behaviour and hate incidents.
The Community Trigger is a process you can use to ask agencies to review their response to anti-social behaviour or hate incidents you have reported.
What is the Community Trigger?
If someone has reported Anti-Social Behaviour but no action has been taken, you will be able to tell us about it under the Community Trigger.
The reporting threshold is:
• You have reported 3 or more incidents relating to the same problem in the past 6 months to the Council, Police or your landlord, and no action has been taken.
• You have made 5 reports about the same problem in the past 6 months to the Council, Police or their landlord and no action has been taken.
• 1 incident or crime motivated by hate in the last 3 months and no action has been taken.
What is meant by no action taken?
- The reported problems have not been acknowledged – i.e. no one contacted you to advise what action would be taken.
- The reported problems have not been appropriately investigated.
- Your vulnerability and/or the potential for harm has not been considered and this has affected potential service delivery.
- No action has been taken because information has not been shared between partners and this has affected potential service delivery.
What is not suitable for a Community Trigger?
• If someone has reported Anti-Social Behaviour and received a service but the problems are ongoing;
Contact the agency you are working with to tell them what is happening.
• If you have reported Anti-Social Behaviour and received a service but you’re unhappy with the service received or action taken;
Submit a complaint under the agency’s complaints procedures.
You need to fill out our community trigger referral form giving details of the case. You can download, print and complete a copy of the referral form here. The Community Trigger is designed to ensure that there is a review where cases have been reported and no action has been taken. It is not a complaints procedure.
If your case meets these criteria you will be notified within five working days. Your case will be reviewed and recommendations may be made as to how the case can progress will be reported to you within ten working days.
If you have difficulty accessing or completing the form, please contact: Democratic Services Officer, Democratic Services, Town Hall, Duke Street, Barrow-in-Furness, Cumbria, LA14 2LD. Email: firstname.lastname@example.org Tel No: 01229 876543.
I don’t meet the criteria, what do I do now?
Anti-social behaviour (ASB) and Hate Incidents
If this is the first time you are reporting this issue or concern, you can report it by:
Environmental health, including noise and animal welfare
Abandoned vehicles, Fly-tipping & Graffiti
In emergencies, always call 999.