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Council Tax and Housing Benefits Contacts

Council Tax and Housing Benefits Contacts

Council Tax and Housing Benefits (Liberata) contact details.


Liberata are working in partnership with Barrow Borough Council to provide an efficient and effective service to its Benefits customers. Liberata strive to provide best value and focus on customers needs in answering enquiries from customers in person or by telephone.


About Us

 

Customer Service Centre

Opening times:-

9.00a.m. till 4.00p.m. Monday to Friday


Receptionists are fully trained in areas of Council Tax, Council Tax Support and Housing Benefit and would be happy to help any member of the public who wish to visit us at:

The Customer Service Centre,

Town Hall,

Duke Street,

Barrow in Furness,

Cumbria,

LA14 2LD.

Our busiest days are Monday, Wednesday and Friday. To avoid waiting, customers may choose to come along in person on a Tuesday or Thursday.

Alternatively you may make an appointment by telephoning 01229 404242.  Contact can also be made by email, for benefit/support queries the email address is benefits@barrowbc.gov.uk; and for council tax queries the email address is counciltax@barrowbc.gov.uk

Customer Service Telephone Service

 

Liberata now have a dedicated telephone team who answer all general enquiries from members of the public.

General Enquiries Tel 01229 404242,

8.30 a.m. till 5.00 p.m. Monday to Thursday and 8.30 a.m. till 4.30 p.m. on a Friday

Benefits Visiting Service

If you wish to claim Benefit/Support or need help or advice regarding Housing Benefit or Council Tax Support (including Benefit overpayments), Liberata offer a Visiting Service providing you are unable to call at the Town Hall in person due to illness, bereavement, disability or are classed as being a vulnerable person. The visiting officer can also check or collect any documents required in connection with your Benefit claim or for Council Tax/Support purposes.

Please telephone 01229 404242 to arrange a visit.

Alternatively, you may request a visit or submit a query to us on-line using our General Enquiry Form

 

Final Notice or Summons

 

Liberata have special technical officers dealing with those customers who wish to make enquiries relating to reminders/summons and would like to make an arrangement to pay any outstanding amounts.

Collection Enquiries Tel 01229 404242


Fraud Hotline

From 1st July 2015 the Council's Housing Benefit fraud was transferred to the Department of Work and Pensions.

You can report Housing Benefit fraud in three ways:

  • BY Telephone - Contact the National Benefit Fraud Hotline on 0800 854 440. Your call is free and confidential you do not have to give your name or address. Lines are open Monday to Friday 8.00am to 6.00pm

  • Online at  - www.gov.uk/report-benefit-fraud

  • BY Post - NBFH, PO Box 224, Preston PR1 1GP

Council Tax fraud can still be reported via the Council's confidential free phone hotline (anonymously if you prefer).  The hotline number is 0800 389 2330