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Council Tax and Housing Benefits Contacts

Council Tax and Housing Benefits Contacts

Council Tax and Housing Benefits (Liberata) contact details.

Liberata are working in partnership with Barrow Borough Council to provide an efficient and effective service to its Benefits customers. Liberata strive to provide best value and focus on customers needs in answering enquiries from customers in person or by telephone.

About Us


Customer Service Centre

Opening times:-

9.00a.m. till 4.00p.m. Monday to Friday

Receptionists are fully trained in areas of Council Tax, Council Tax Support and Housing Benefit and would be happy to help any member of the public who wish to visit us at:

The Customer Service Centre,

Town Hall,

Duke Street,

Barrow in Furness,


LA14 2LD.

Our busiest days are Monday, Wednesday and Friday. To avoid waiting, customers may choose to come along in person on a Tuesday or Thursday.

Alternatively you may make an appointment by telephoning 01229 404242.  Contact can also be made by email, for benefit/support queries the email address is benefits@barrowbc.gov.uk; and for council tax queries the email address is counciltax@barrowbc.gov.uk

Customer Service Telephone Service


Liberata now have a dedicated telephone team who answer all general enquiries from members of the public.

General Enquiries Tel 01229 404242,

8.30 a.m. till 5.00 p.m. Monday to Thursday and 8.30 a.m. till 4.30 p.m. on a Friday

Benefits Visiting Service

If you wish to claim Benefit/Support or need help or advice regarding Housing Benefit or Council Tax Support (including Benefit overpayments), Liberata offer a Visiting Service providing you are unable to call at the Town Hall in person due to illness, bereavement, disability or are classed as being a vulnerable person. The visiting officer can also check or collect any documents required in connection with your Benefit claim or for Council Tax/Support purposes.

Please telephone 01229 404242 to arrange a visit.

Alternatively, you may request a visit or submit a query to us on-line using our General Enquiry Form


Final Notice or Summons


Liberata have special technical officers dealing with those customers who wish to make enquiries relating to reminders/summons and would like to make an arrangement to pay any outstanding amounts.

Collection Enquiries Tel 01229 404242

Fraud Hotline

Barrow Borough Council is committed to preventing Fraud.  Members of the public can report Benefit Fraud via our confidential free phone hotline, (anonymously if they prefer). Reports of Benefit fraud will be investigated by Liberata's Fraud section. The Fraud hotline number is : 0800 389 2330