Liberata
are working in partnership with Barrow Borough Council to provide
an efficient and effective service to its Benefits customers.
Liberata strive to provide best value and focus on customers needs
in answering enquiries from customers in person or by
telephone.
About Us
Customer Service Centre
Opening times:-
9.00a.m. till 4.00p.m. Monday to
Friday
Receptionists are fully trained in
areas of Council Tax, Council Tax Support and Housing Benefit
and would be happy to help any member of the public who wish to
visit us at:
The Customer Service
Centre,
Town Hall,
Duke Street,
Barrow in
Furness,
Cumbria,
LA14 2LD.
Our busiest days are Monday,
Wednesday and Friday. To avoid waiting, customers may choose to
come along in person on a Tuesday or Thursday.
Alternatively you may make an
appointment by telephoning 01229 404242. Contact can
also be made by email, for benefit/support queries the email
address is
benefits@barrowbc.gov.uk; and
for council tax queries the email address is
counciltax@barrowbc.gov.uk.
Customer Service Telephone Service
Liberata now have a dedicated
telephone team who answer all general enquiries from members of the
public.
General Enquiries Tel 01229
404242,
8.30 a.m. till 5.00 p.m.
Monday to Thursday and 8.30 a.m. till 4.30 p.m. on a
Friday
Benefits Visiting Service
If you wish to claim Benefit/Support
or need help or advice regarding Housing Benefit or Council Tax
Support (including Benefit overpayments), Liberata offer a
Visiting Service providing you are unable to call at the Town Hall
in person due to illness, bereavement, disability or are classed as
being a vulnerable person. The visiting officer can also check or
collect any documents required in connection with your Benefit
claim or for Council Tax/Support purposes.
Please telephone 01229 404242
to arrange a visit.
Alternatively, you may request
a visit or submit a query to us on-line using our General Enquiry Form.
Minicom Service
The Council offers the use of the
Minicom service.
This can be located in the
following
- Central Reception
- Building Control - Enquires Desk
- First Point - Interview box 8
- First Point - Desk 1
You may also book an appointment with a Sign Language expert. To
do so contact us on 01229 404242.
Final Notice or Summons
Liberata have special technical
officers dealing with those customers who wish to make enquiries
relating to reminders/summons and would like to make an arrangement
to pay any outstanding amounts.
Collection Enquiries Tel
01229 404242
Fraud Hotline
Barrow Borough Council is committed to preventing Fraud.
Members of the public can report Benefit Fraud via our confidential
freephone hotline, (anonymously if they prefer). Reports of Benefit
fraud will be investigated by Liberata's Fraud section.
The Fraud hotline number is : 0800 389
2330
BENEFIT PROCESSING TIMES
How long will it take to process my Benefit
claim?
In January 2013 it took 17.6 days, in February 2013 it took 18.3
days
How long will it take to process my Change in
Circumstance?
In January 2013 it took 6.4 days, in February 2013 it
took 5.3 days