On this page:
What does my rent pay for?
Rent is used to manage and maintain your home, for example to
provide a repair service and pay for staff costs.
How is my rent worked out?
Your rent since April 2003 has been calculated in accordance
with Government guidelines. Rents are now moving towards
being based on the value of the property, the number of bedrooms
and local earnings.
Landlords have 10 years to gradually introduce these adjustments
in rent so that by 2012, rents are set by using the Government's
Please note, with effect from 1st April, 2013 Water Rates are
included within your rent charge.
When is my rent due?
Rent is due weekly and is payable in 48 weekly
instalments. It is your legal responsibility to ensure that
your rent is paid on time.
The non-collectable weeks for 2013/14
- Week 1 - 1st April 2013
- Week 9 - 27th May 2013
- Week 39 - 23rd December 2013
- Week 52 - 24th March 2014
- Week 53 - 31st March 2014
If however your account is in arrears, you must still make a
payment as agreed for these weeks. Subsequently anything you
do pay for these weeks will be deducted in full from your
If you wish, you can pay over a longer period than
weekly. However you must inform us of your change and pay
this in advance, not in arrears. Please contact a
Tenancy Services Officer if you wish to do this - tel: (01229)
876345 or 876397.
How and where can I pay my rent?
You can pay your rent by any of the following methods:
- By Direct Debit Payments are
made directly from your bank account on either the 1st or 15th of
every month or alternatively fortnightly or every four weeks.
A Direct Debit request form can be downloaded; once completed it
should be returned to the Housing Department -
download form. Alternatively, a form can be
obtained by telephoning the Housing Department on (01229)
876478; emailing: firstname.lastname@example.org or by
calling into the Housing Department in person.
DIRECT DEBIT IS THE SIMPLEST AND MOST CONVENIENT WAY
OF PAYING RENT - you don't have to worry about missing a
payment and it saves you time as
your rent is paid automatically.
- By Credit/Debit Card - Payment
Payments can be made instantly over the telephone on (01229)
876390. Alternatively, there is an automated 24 touch tone
service. Call 0845 603 1510 with your rent account number and
credit/debit card details. Accepted cards: Visa Credit/Charge
| Visa Debit | Mastercard | Switch.
- At Post Offices or Paypoint Outlets
be made at any Paypoint outlet and all Post Offices
anywhere in the UK. At the start of your tenancy a
letter will be produced with a barcode. Take this letter with
your payment - the barcode will be scanned when you make
payment. Always ask for a
receipt and keep it safe as this is your only proof of
payment. If your letter becomes damaged and cannot
be scanned, please contact the Housing department for a
replacement. If you already have a plastic
Allpay Card for your tenancy, you can continue to
use it. If your card is lost, damaged or stolen,
please phone or call in to the Housing department to collect a
- Via the Internet
Payments can be made 24 hours a day on the Council's website:
or by selecting the "Online Payments" button on
the Home Page.
- By internet banking
- Payment may be made directly into the Council's bank
account with HSBC Bank plc. The Account Number is 01159372, the
Sort Code is 400914 and the Account Name is 'Barrow Borough
Council'. Please quote your full Rent Account Number as a reference
with any payments that you make.
- By Post
Payments can be made by post. Cheques should be crossed and
made payable to "Barrow Borough Council". Post-dated cheques
will not be accepted. Please note the relevant rent account
number on the reverse of the cheque. A receipt will be
generated and returned to you. Post your payments to the
Director of Finance, Town Hall, Barrow-in-Furness, Cumbria LA14
2LD. Please do not enclose cash; the Council does not accept
responsibility for any losses of cash sent through the
- Touchtone Telephone
Touch Tone is an automated telephone payment service that allows
you to pay by credit or debit card over the telephone. The
number to call is 0845 603 1510 and is a lo-call number which means
that calls are charged to you at local rates. Voice prompts
will guide you through from entering your account reference number
to authorising your card payment. Touch Tone is available 24
hours a day. Accepted cards: Visa Credit/Charge • Visa
Debit • Mastercard • Switch. You will require your rent
- By Standing Order
Payments are made
directly from your bank account. A standing order request
form can be obtained by telephoning the Housing Department on
(01229) 876470 or emailing: email@example.com or
pick up a standing order mandate from the Housing Department to
complete and return to your bank who will then debit your bank
Please make sure you keep all receipts safely as proof
of payment. Disputes cannot be investigated without proof of
What should I do if I fall into rent arrears?
If you fall behind with your rent, you should contact your
Tenancy Services Officer immediately - Income & Debt Recovery
Team contact details below. If you are unable to clear the
debt, you can make an arrangement to pay an agreed amount each week
to clear the outstanding balance.
What should I do if I can't pay my rent?
If you can't pay your rent you must contact your tenancy
services officer immediately - Income & Debt Recovery Team
contact details below. You may be able to get help.
Don't wait until your account is in arrears before you make
What will happen if I don't pay my rent?
There are four main stages for the recovery of rent
- STAGE 1 - Secure & Introductory
Tenancies - Letters will be sent out and visits will be
made to you reminding you of the outstanding debt and
inviting you to discuss the problem. We will either
directly or through our relationship with the Citizens' Advice
Bureau ensure you are claiming the correct Housing Benefit and
provide advice on managing your debt.
- STAGE 2 - Secure Tenancies - If an
amicable agreement to clear the arrears is not made, a notice of
intention to seek possession will be served. This is a legal
document stating that unless arrears are cleared within 28 days,
County Court actions will be taken. Should you not be in a position
to clear the debt, you must contact your tenancy services officer
immediately to reach an agreement - Income & Debt Recovery Team
contact details below.
- STAGE 2 - Introductory Tenancies - If an
amicable agreement to clear the arrears is not made, a notice
to terminate will be served. This tells you that the Council
will be asking the County Court for an immediate Possession Order
to seek your eviction from the property. As an introductory
tenant you will have the right to request a review of the Council's
decision. If the review upholds the decision of the Council,
permission will be sought from the Court for a Possession
Order. The eviction will be automatic as long as the Council
has followed the process properly. A
Guide to Introductory Tenancies.
- STAGE 3 - Secure Tenancies - Should the
debt not be cleared and an agreement not reached following the
service of a notice the Council will apply to the County Court for
an order of possession against your tenancy. This action will incur
additional costs to yourself, which will be added to your current
- STAGE 4 - Secure Tenancies - If the terms
of the court order are not complied with or maintained, an eviction
warrant will be obtained. A court bailiff will arrange a date for
the eviction and the Council will notify you in due course.
you are experiencing any difficulties in paying your
rent, please contact us
immediately before the debt becomes
unmanageable - see Income & Debt Recovery Team contact details
below. WE ARE HERE TO HELP YOU.
Money Advice Surgery
The Housing Service is working in partnership
with the Citizens Advice Bureau to provide a weekly money advice
surgery within the Housing Department. The aim of the service
is to identify clients who may be suffering financial hardship and,
as a consequence, could be at risk of losing their home. A
range of options can then be considered in conjunction with our
Housing Options Service to hopefully prevent or relieve
Anyone who feels they may benefit from this
service, please contact our Income & Debt Recovery Section
(01229) 876345 or (01229) 876397 who will arrange a
convenient appointment with Peter Young the Citizens Advice Bureau
Money Advice Supervisor.
The Citizens Advice Bureau also offer comprehensive money
management advice online at www.adviceguide.org.uk/
or tel. 0870 126 4016. The Advice guide has an interactive
budgeting tool and has lots of helpful information including:
- how to deal with your debts;
- how to borrow money without getting into debt; and
- how to work out the best options for saving money.
Can I get help with my rent?
YES, you may be entitled to receive Housing Benefit. This is a
means tested benefit that can help people pay their rent. This is
administered for the Council by Liberata.
To receive Housing Benefit you must be resident at the
property. You will then have to complete a Housing Benefit claim
form. Housing Benefit is only payable from the Monday following
receipt of the claim form and cannot be backdated. It is therefore
very important that you make a claim quickly.
How can I make a claim?
You can obtain a Housing Benefit claim form from Cavendish
House, or direct from Liberata. You must complete the form and
provide original proof of all income, National Insurance number,
savings, if any, with 8 weeks of bank statements and two forms
of identification. Please note photocopies of documents will not be
It is vital that you make a claim as soon as possible with any
information that you may have. You can provide the rest of
the information as soon as you get it. This will allow
your claim to be processed without delay. Your claim cannot and
will not be processed without this information.
Should you require any help or advice when completing a new
form please contact our Housing Benefit Liaison Officer, on
telephone (01229) 876581 who will happy to assist you.
How much will I get?
The amount of Housing Benefit you will receive will vary
depending on the amount of money coming into your home, plus any
savings you might have and the number and ages of people living in
If you are awarded Housing benefit, your rent account will
automatically be credited every week and you will receive written
confirmation of this once your claim is processed.
For a quick assessment please contact our Housing Benefit
Liaison Officer on telephone (01229) 876581 who will calculate
your approximate entitlement.
What if I'm getting Income Support?
If you get Income Support you may get all your rent covered by
Housing Benefit. However, if you have adults living with you,
you may still have some rent to pay.
For more information please contact our Housing Benefit
Liaison Officer on (01229) 876581 or Liberata on (01229)
You may be able to continue to receive Housing Benefit for 4
weeks after your benefit ceases. To qualify you must have
been in receipt of either Income Support or Income based Job
Seekers Allowance for 26 consecutive weeks and have commenced
full time employment and continue to be employed for 5 weeks.
This extra help is called Extended Payments and you should contact
the Job Centre on telephone 08456 060 234 to make a claim.
Please note your claim must be made within 8 days of your
benefit finish date.
What if my circumstances change?
Changes such as stopping or starting work, increases or
decreases in your wages, someone moving in or out of your home, may
affect the amount of benefit you get. Whatever the
circumstances if the information you have given on your application
form changes at any time, you must tell Liberata immediately.
It is your responsibility to notify Liberata, failure to do
so may result in you being overpaid.
Should you require any help or advice please
contact Liberata direct on (01229) 404242 or our Housing
Benefit Liaison Officer on (01229) 876581.
Can I claim on two homes at a time?
It is not normally possible to claim housing benefit on two
addresses at once. However there are exceptions in certain
circumstances where benefit can be paid for up to 4 weeks on two
homes. For more detailed information please again contact our
Housing Benefit Liaison Officer on (01229) 876581.
View your Rent Account Online
Did you know, you can now view your rent account online.
If you've any queries relating to your rent account you can check
online anytime of the day or night using the Housing Service's free
For further information
For more information on paying your rent, or if
you’re struggling to keep up with payments, please
don’t hesitate to speak to a member of
our Income & Debt Recovery Section –
they’re here to help
Click here for a copy of our
Income & Debt Recovery
|Roosegate / Abbotsmead / Hindpool / Walney / Barrow Island
/ Miscellaneous properties
A. High, Tenancy Services Officer
tel. 01229 876345
|Ormsgill / Devonshire / Newbarns / Griffin / Central /
Greengate North / Greengate South
||C. High, Tenancy Services Officer
tel. 01229 876397
|Risedale / Vulcan / Dalton
||C. Woodhouse, Tenancy Services Officer
tel. 01229 876432
||Contact any of the above officers
||A. Morris, Housing Benefit Liaison Officer
tel. 01229 876581